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Confidentiality and personal data

The ALTIFLORE Site is concerned with guaranteeing the protection of the personal data of its Users / Customers and thus undertakes to ensure its best level of protection, in accordance with the Data Protection Act of January 6, 1978 and the General Regulations on Data Protection of May 25, 2018. (EU Regulation 2016/679 of April 27, 2016 (RGPD) and law n ° 78-17 of January 6, 1978).


Personal data is collected by SAS ALTIFLORE - Les Estèves - 05260 CHABOTTES.

This privacy policy aims to inform the User / Customer of our practices regarding the collection, use, processing and sharing of personal data that it is required to provide when using the services offered on the Site www.altiflore.com

We invite you to read this document carefully to know and understand our practices regarding the processing of your personal data.


Personal data refers to all information allowing the identification, directly or indirectly, of a natural person.

Personal data includes in particular the title (Madam or Sir) name, first name, date of birth, delivery address, billing address, e-mail address, history purchases and invoice history.

The processing of personal data covers all uses made of your personal data, such as collection, exchange or storage.

The data controller is the person who, alone or with others, determines the purposes of the processing of personal data and the means implemented. He is also responsible for ensuring that the processing of personal data is carried out in compliance with the applicable laws.


When you use the Services, we collect information about your use (for example, the Services you use, the products you visit and how you use websites linked to the Services).

This information can be divided into the following categories:

1. Technical information about your device and your Internet connection

We use tools to record information about your device, your connection to our Services and your cross-device usage. This information may include your operating system, browser version, IP addresses, cookies, and various unique identifiers. We use this information in order, among other things, to provide the Services by remembering your settings and to resolve any technical problems encountered with our systems.

2. Data concerning your use of the Services

We collect information about your browsing habits on our Site (for example, what you have expressed an interest in, your visits to the Services and the advertisements you click). We also collect information about your visits to the web pages on which the Services are provided as well as your behavior while using our Site.

3. Location information

When you use the ALTIFLORE Site, we use your IP address to calculate an approximate geographic location. If you have accepted location services on your device, we will periodically collect more detailed information about your geographic location. If you no longer wish to allow us to collect detailed information about your geographic location, you can turn off location services on your device at any time. We will then use your IP address only to calculate an approximate geographic position.

4. Cookies and other local data storage technologies on your device

When you visit pages on which the Services are provided, we use, directly or through third parties, different technologies to recognize you and learn more about you as a user. For more information on this type of technology, see the “Use of cookies and other technologies” section below.

The ALTIFLORE Site uses Cookies to help you offer an improved and personalized web service. In all transparency, the company ALTIFLORE explains to you why it uses Cookies:

The term Cookies covers all the tracers deposited andread, when viewing a Website, reading an email, installing or using software or a mobile application.

The Sites use Cookies to function properly and to optimize their ergonomics as well as their functionalities. Cookies also make interactions with sites more secure and faster, as they can remember your preferences (such as your username or language) by sending the information they contain back to the original site or to another site to which they belong.

There are several categories of Cookies used by the ALTIFLORE Site:

- Basic Cookies, allowing you to move around the Site and use its features. They are generally installed only in response to actions on your part to access services and allow optimal use of our Site.

- Functional cookies are used to recognize you when you return to our Site and allow us to offer you improved and more personalized features, such as personal reception and saving your preferences (the choice of your language or the region where you are, for example) . These cookies collect anonymous information and cannot track your movements on other sites.

- Advertising or targeting cookies record your visit to our Site, as well as the pages you visited and the links you followed. We will use this information to display relevant advertisements based on your interests. They are also used to limit the number of times a single ad is displayed and to help measure the effectiveness of advertising campaigns. Thus, it is also possible that we share this information with third parties (advertisers for example).

If you do not wish to activate Cookies, you can revoke your Consent the use of Cookies at any time by configuring your Internet browser. These browsing options relating to Cookies are usually found in the “Options”, “Tools” or “Preferences” menus of the browser you use to access this site. Note, however, that depending on the different existing browsers, different means can be used to disable Cookies (Microsoft, Google Chrome, Safari, Firefox…).

En In addition, if you refuse, from your Internet browser, the recording of Cookies on your terminal, you will still be able to browse our Site, but some parts and options may not work correctly.

In accordance with article 32-II of the law of January 6, 1978, amended by ordinance n ° 2011-1012 of August 24, 2011 having transposed directive 2009/136 / CE, to the expiration of a period of 13 months from the first deposit in the terminal equipment of its Users, ALTIFLORE will once again obtain their consent for the use of Cookies.

5. Personal data from other sources

We may, from time to time, receive personal data from other sources, i.e. personal data that we do not collect directly from you, as a User. Most commonly, these are other media companies, advertisers, advertising networks, authorized authorities or our partners.

For example, one of our partners may provide us with information about what you did after clicking on a product displayed in the Services. Likewise, profiling information providers may provide us with statistical information about your demographic profile (which in turn will allow us to deliver more relevant advertising and content to you and also allow ALTIFLORE to better target its marketing campaigns). br />


To help you fully understand the reason why we process personal data, we have chosen to classify our processing according to its purpose. We process personal data for several reasons, namely:

1. Providing the Services of the ALTIFLORE Site

We process personal data to be able to guarantee a functional service by adapting, among other things, our services to your technical situation as a user and the choices you make on them.

The processing of personal data for this purpose is based on our legitimate interest in ensuring the basic functionalities and services linked to the ALTIFLORE Site.

2. Analyze traffic to and on the Site

We want to be able to create the best possible conditions to improve the Services of the ALTIFLORE Site. To do this, we collect information about the traffic on the Services and the websites on which the Services are provided. This information helps us understand our users, identify market trends, determine potential for improvement in the Services, and much more. This processing ultimately helps to optimize the experience on the ALTIFLORE Site.

The processing of personal data for this purpose is based on our legitimate interest in analyzing and improving the Services. However, you can deactivate the analysis function and refuse our processing of personal data for this purpose in your privacy settings.

3. To be able to remedy technical problems encountered on the Services and to determine whether an abusive use has taken place

We process personal data relating to the activity of our users on the Services in order to be able to remedy technical problems encountered on our systems, which is essential to guarantee an effective level of security on our Site. We also process personal data to determine whether there has been misuse of the Services and the websites and applications on which the Services are provided.

Abusive use consists of behavior that does not comply with our rules of use as well as any behavior prohibited by the law currently in force.

If we detect or suspect misuse of our Site, we may share personal data with other people or entities in order to investigate and prevent such use.

The processing of personal data for this purpose is based on our legitimate interest in ensuring a secure service.

4. Retention of personal data

We keep your personal data only as long as necessary to fulfill the purposes described in this privacy policy. This means that personal data is kept for the period necessary for the purposes for which it was collected.

When we no longer need your personal data for the purposes for which it was collected, we delete it or make it anonymous.

5. Your rights

- Right of access: You have the right to receive a copy of your Personal Data in our possession.

- Right of erasure and right of rectification: You can also request the erasure of your Personal Data as well as the rectification of erroneous or obsolete Personal Data.

- Right to object: You also have the right to object at any time for reasons relating to your particular situation, the processing of your Personal Data, direct marketing purposes or processing carried out on the basis of our legitimate interest. You have the right to lodge a complaint with the competent supervisory authority or to obtain redress from the competent courts if you consider that we have not respected your rights. Before any procedures, you should try to find an amicable solution with ALTIFLORE by sending your request by email to the following address: contact@altiflore.com

6. Security

We have implemented procedures and measures to ensure that no unauthorized person can have access to your personal data and that the processing of such data is fully compliant with applicable law. These measures include in particular risk assessments, the implementation of organizational and physical measures, as well as procedures regarding data processing and follow-up requests relating to the right to access, correct, block and delete data. personal.


The entire Site is governed by international law on the right to author and in general, on intellectual property, with regard to each of the elements of its content (texts, images, data, drawings, graphics, photos and soundtracks ...) than with regard to its form (choice , plan, means of access to data, organization of data ...). These contents, appearing on the pages of the ALTIFLORE Site, are the exclusive property of SAS ALTIFLORE.

The reproduction or representation, in whole or in part, of the pages, data and any other component of the Site, by any process or medium whatsoeveroit, is prohibited and constitutes, without the express prior authorization of the publisher, an infringement punishable by articles L335-2 and following of the Intellectual Property Code.


The User is informed of the right to lodge a complaint with the supervisory authority which is the National Commission for Computing and Liberties (CNIL) : 3 Place de Fontenoy - TSA 80715 - 75334 Paris 07.


To exercise the aforementioned rights or if you have any questions about this privacy policy, please contact us.

Our contact details are as follows:

By mail: contact@altiflore.com

By phone: 04 92 50 75 46

By post: